SHIPPING AND DELIVERY
GENERAL INFORMATION
We ship worldwide. Please note, we have some exceptions, which are listed below: We can not provide free shipping to the following countries: New-Zealand, Australia, and China. Furthermore, at present we are unable to ship orders to the Russian Federation, Ukraine, Azerbaijan, and Bahrein. Thank you for your understanding.
Please check our general shipping table and lead times:
ELYSIAN stands for sustainability, therefore we produce our garments ON DEMAND. That means your selected products will be made in our atelier in Budapest after receiving your order. For this process we need about 5-10 working days depending ont he selected items. Thank you for your patience and understanding.
After this we can ship the products to you.
- HUNGARY
STANDARD SHIPPING 2-3 BUSINESS DAYS ALL-ORDERS HUF 1250
ABOVE HUF 15 000 FREE
- SHOWROOM PICK UP ALL-ORDERS FREE
- EUROPE (EXCEPT HUNGARY)
STANDARD SHIPPING 5-10 BUSINESS DAYS EUR 15
ABOVE €350 FREE
- REST OF THE WORLD
STANDARD SHIPPING 5-10 BUSINESS DAYS EUR 35
ABOVE EUR 400 FREE
From the time you get a confirmation about your order, the delivery time is indicated. Our goal is to fulfill your order in time. However we can not guarantee that there will be no differences from the time table above. In that case we understand your concern so please contact our customer service if you have any difficulties via email at orders@maisonelysian.com .
CUSTOMS DUTY AND CUSTOMS CLEARANCE FEE
The custom duty and the custom clearance fee are not our responsibility and are not included in the final price.
EXCLUDED TIME PERIODS AND P.O. BOX ADDRESSES
Please note our distribution centre do not dispatch orders on Saturday, Sunday, and bank holidays of Hungary. We do not fulfill orders to P.O. box addresses.
VIS MAIOR
Besides we do our best to send your order within a specified time period, there may be occasions when unforeseen circumstances beyond your control can affect our work.
Our customer service team will be happy to help you to track your orders or provide further information.
RETURNS AND EXCHANGES
For further information, please do not hesitate to check our RETURNS AND EXCHANGES policy.
